Return & exchange policy

Exchange & Return Policy

At Solei Essentials, every product is handcrafted with care to ensure the highest quality. Due to the nature of our skincare and personal care products, we are unable to accept returns or exchanges on opened or used items for hygiene and safety reasons.

Returns

• We do not accept returns on skincare, body care, or personal care products.
• All sales are final unless your order arrives damaged, defective, or you receive the wrong item.

Exchanges

We gladly offer an exchange if:

• You received the incorrect product.
• Your item arrived damaged during shipping.

To request an exchange, please contact us within 48 hours of receiving your order. Include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

If approved, we will replace the item at no additional cost.

Damaged or Missing Orders

If your package arrives damaged or an item is missing, please notify us within 48 hours of delivery so we can make it right.

Cancellations

Orders may be canceled within 2 hours of purchase. Once an order has entered processing or has shipped, it cannot be canceled.

Contact Us

If you have any questions or concerns about your order, please reach out to our customer support team. We’re committed to providing excellent service and ensuring you have the best possible experience with Solei Essentials.